Set up WhatsApp messages for your Shopify store

Configure order confirmations, shipping alerts, and promotional messages.

Once your Shopify store is connected, you can configure automated WhatsApp messages for various store events.

Available triggers

Order placed, order fulfilled, order cancelled, abandoned cart (after a configurable delay), refund processed, and delivery confirmation.

Customizing messages

Each trigger maps to a template. Select an approved template and map Shopify variables (customer name, order number, product list, tracking URL) to template parameters.