Using API requests in chatbot flows

The API request node lets your chatbot call external services — check order status, look up account details, or validate inputs.

Configuration

In the flow editor, add an 'API Request' node. Set the HTTP method (GET/POST), URL, headers, and request body. Map response fields to flow variables that can be used in subsequent message nodes.

Error handling

Configure a fallback path for when the API returns an error or times out. Set a timeout duration (default: 10 seconds). The fallback path can show a friendly error message or route to a human agent.