Platform Features & Other FAQs

Manage real-time WhatsApp conversations with your customers.

Find past conversations using filters, dates, and keyword search.

Hand off a conversation to another team member seamlessly.

Greet new customers automatically when they message your business.

Control when and how you receive alerts about new messages.

Create automated conversation flows without writing code.

Call external APIs from within your chatbot flow steps.

Compare NLP-based and flow-based chatbot approaches.

Showcase your products directly in WhatsApp conversations.

Accept payments directly within WhatsApp chats.

Run Facebook and Instagram ads that open a WhatsApp chat with your business.

Add individual contacts to your SendBlix database.

Bulk upload contacts from a spreadsheet file.

Remove contacts individually or in bulk.

Invite team members and assign them appropriate roles.

Automatically route conversations to the right team member.

Manage customer consent for marketing messages.

Detailed breakdown of what each role can and cannot do.

Add TOTP-based MFA to your SendBlix account for extra security.

Keep your SendBlix workspace and customer data secure.

Tag contacts for segmentation, filtering, and targeted campaigns.

Organize contacts into named lists for targeted broadcasting.

Add custom data fields to store business-specific information.

Understand your messaging performance at a glance.

Detailed breakdown of conversation costs, categories, and volumes.

Add a WhatsApp chat button to your website.

How long SendBlix stores your messages, contacts, and analytics.

Configure your workspace name, timezone, and global preferences.

Update your name, email, password, and notification preferences.

Navigate the inbox and dashboard faster with keyboard shortcuts.

Access SendBlix from any device — browser, desktop, or mobile.

Organize inbox conversations with color-coded labels.

Track response times and conversation volumes per agent.

Sell products directly through WhatsApp conversations.

Set your operating hours for auto-replies and agent availability.

Mark conversations as resolved when the issue is handled.

Download campaign and conversation data as CSV for offline analysis.

Fix common problems with your WhatsApp Business Account connection.

Understand the difference and when each type applies.

Define dynamic groups based on contact attributes and behavior.

Track who did what and when in your workspace.

API and messaging rate limits and how they affect your operations.

Configure your workspace language and regional preferences.

How SendBlix helps you stay compliant with data protection regulations.

Check platform health and subscribe to incident notifications.

Handle customers who opt out or block your WhatsApp number.