Dialogflow chatbot vs SendBlix chatbot flows

Dialogflow uses natural language processing (NLP) to understand free-form user input. SendBlix's flow builder uses structured conversation paths with keyword triggers and button-based navigation.

When to use each

Use SendBlix flows for guided, menu-driven experiences (e.g., booking, FAQ navigation). Use Dialogflow for open-ended conversations where users type free-form questions. You can combine both: use Dialogflow as a fallback intent in your SendBlix flow.