Setting up welcome and auto-reply messages
Greet new customers automatically when they message your business.
Auto-replies ensure customers get an immediate response even when your team is unavailable.
Welcome message
Triggers when a customer messages your business for the first time (or after a configurable gap). Set it up in Auto-replies > New rule > Trigger: First message.
Away message
Triggers during off-hours. Configure your business hours schedule and the away message in Auto-replies > New rule > Trigger: Outside business hours.